FAQ
1. What materials are used in your jewelry?
We use high-quality materials, including sterling silver, gold-plated metals, and semi-precious stones. Each product description includes details about the materials used.
2. Do you offer custom or personalized jewelry?
Currently, we do not offer custom or personalized pieces. However, we’re always working on expanding our offerings, so stay tuned!
3. How do I care for my jewelry?
To keep your jewelry looking its best, store it in a dry, cool place, avoid exposure to water and chemicals, and clean it gently with a soft cloth.
4. What is your return policy?
We accept returns within 30 days of purchase, provided the item is unworn, in its original condition, and packaging. Please refer to our Return Policy page for more details.
5. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location but usually take 5-7 business days.
6. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary based on your location. Check our Shipping Policy page for more information.
7. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its progress.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
9. Do you offer gift wrapping?
Yes, we offer a gift-wrapping option at checkout for an additional fee. Your purchase can be beautifully packaged and ready to gift!
10. How can I contact customer support?
You can reach our customer support team by email at [insert contact email] or by filling out the form on our Contact Us page. We’ll respond within 24-48 hours.